Satisfied customers and excellent service with personal attention, that is our aim. Nevertheless, you may not be satisfied with the services provided by VALYOUX. In that case you can file a complaint.
If you have a complaint, we ask you to submit it in writing and within three months after the event occurred. The (email) addresses of our employees can be found on this website. After receiving your complaint, we will send you a confirmation of receipt within two weeks, stating the deadline for replying to your complaint. Normally this is six weeks, except in cases where a lot of research has to be done.
If you do not agree with the outcome of the complaint handled by VALYOUX, you may start a legal procedure or you can turn to the Kifid (Financial Complaints Institution). The Kifid applies its own rules, we kindly refer you to:
2509 AG DEN HAAG